FAQ

Retail Blackbook is a private buying club that offers members access to furniture and home decor at wholesale prices. Members can save thousands of dollars over traditional retail stores by using Retail Blackbook’s wholesale pricing. We are membership based company similar to Costco, that’s an E-commerce platform similar to Amazon, and privately owned so we’re grateful for every member!

We assure you the absolute best internet prices, and that’s a promise. Our MAP branded items are offered at a fraction of online listings. As a member, you not only enjoy savings on top-notch furniture but also get access to special deals received from manufacturers during promotions.

We believe in transparency – no hidden fees. Your membership costs are clear, and you pay solely for the furniture you buy. Shipping costs vary based on your location and selection. Our displayed prices are the lowest possible and reflect shipment to our two locations: Minneapolis/St. Paul and Greater Phoenix areas. Delivery to your home would be separate charge.

We offer a wide range of furniture, extending beyond what you’d find in a standard store. Due to our small showroom primarily used for samples, most sales occur digitally. With established accounts with numerous current brands, we have access to their full inventory. Additionally, we regularly attend trade shows, ensuring a continuous discovery of new furniture lines to include in our offerings.

While Retail Blackbook doesn’t impose a minimum purchase requirement, some vendors may necessitate a specific order amount for shipping. In such cases, orders might experience slight delays until the minimum is fulfilled.

Our aim is frequent updates. Catering mainly to catalog shoppers, we regularly introduce new items. This approach allows us to showcase the varying quality levels of different companies, aiding customers in making informed furniture decisions that suit their preferences.

While primarily an online platform, we do have a small showroom in Chandler, AZ where we display a limited selection of items. However, detailed product descriptions and images are provided for our broader inventory. Additionally, we regularly rotate items in and out of our physical showroom on a monthly basis, ensuring a dynamic and fresh display of our offerings.

We accept Visa, Mastercard, Discover, American Express, Venmo, Apple Pay, Zelle, and of course Cash.

Shipping costs are independently calculated for transparent purchase clarity. Our pricing is rooted in the landed cost to ship items to our Chandler, AZ store or Minnesota. Many vendors offer direct drop shipping to your home, which can be more cost-effective. Each order’s freight quotes are customized, allowing a tailored discussion on shipment and delivery options to secure the best price and match your preferred delivery service level.

Our policy doesn’t include general returns, as our profit margins are designed to provide the best possible prices. However, if there’s an issue or if an item arrives damaged, we address those situations accordingly. In the event of attempting to resell a new item, a restocking fee of typically 20-30% would apply. Our focus is on quality and customer satisfaction, ensuring you receive the best value for your purchase.

Membership is available to individuals and their immediate families. Extended families seeking to purchase furniture should obtain their own memberships. We collaborate with Interior Designers, Business Owners, and their employees. Individualized plans don’t apply to these groups, but we have special programs designed for them. For specific details, feel free to reach out to us if you’d like more information.

Memberships can be canceled or modified through your account settings on our platform or by sending us an email.

Yes, our customer support team is ready to assist with any questions or concerns you may have.

Certainly, our members benefit from significant discounts compared to retail prices. Unlike retailers who manipulate prices by marking them up only to later bring them down for a sale, creating confusion, we avoid such tactics. We refrain from fake sales and maintain prices with margins covering our costs. All profits are transparently passed back to our members, ensuring straightforward and honest pricing.

We continually expand our list of partners, and you can stay updated by following our Facebook and Instagram pages. Some of the companies we collaborate with include Ashley Furniture, Signature Design, Benchcraft Furniture, SunPan, Four Hands, Essentials for Living, Rizzy Home, Sagebrook Home, Infinity Massage Chairs, Elk Home Lighting, and more. Each has its own website and social media presence. Members can explore their offerings digitally or opt for assistance in-store, over the phone, or through Zoom for a collaborative shopping experience.